Frequently Asked Questions

We work with trusted suppliers who share our values. We ask the questions that matter: Where does this come from? Who made it? Is it the real thing? Every product we offer is ethically sourced from suppliers committed to fair trade and responsible, sustainable practices.

Browse our shop or use the search bar to find what you're looking for. Click on any product to view the details, choose your quantity, and add it to your basket. When you're ready, head to checkout - it only takes a few minutes.

Once you've added everything to your basket, simply head to checkout. You can check out as a guest or create an Spirit Moon account. Creating an account makes future purchases even easier by securely saving your billing and delivery details. Your payment is processed through a secure payment system, and we never store your card information.

We accept debit and credit cards, including Visa and Mastercard. You can also pay using PayPal, Apple Pay or Google Pay for a faster checkout. Unfortunately, we're unable to accept cheques or postal orders.

Absolutely. During checkout you can enter a delivery address that's different from your billing address, making it easy to send gifts or have your order delivered to your workplace.

You'll receive an order confirmation email as soon as your purchase is complete. Please take a moment to check your delivery details, and if anything isn't quite right, contact us as soon as possible through our contact page and we'll do our best to help.

Unfortunately, we're unable to add items to an order once it's been placed. The quickest option is to place a second order.

We aim to dispatch all orders within 1-2 working days (Monday-Friday).

Unfortunately once an order has been processed, we're unable to cancel it, but you're welcome to return it in line with our returns policy once it arrives.